Legal Disclosures

Newrez LLC dba Shellpoint Mortgage Servicing.

Newrez LLC dba Shellpoint Mortgage Servicing is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Newrez LLC dba Shellpoint Mortgage Servicing’s NMLS ID is 3013.

Certain states have different disclosures. Please scroll down to find the state you are looking for.

Nationwide Mortgage Licensed Servicing Locations:

55 Beattie Place, Suite 600, MS501, Greenville, SC 29603 Main Office NMLS ID# 1105381, Houston, TX Branch Office NMLS ID#1105392, Tempe, AZ Branch Office NMLS ID#1879565, Jacksonville, FL Branch Office NMLS 1891741

Arizona

Arizona Mortgage Banker License Number: BK-0919777
Arizona Mortgage Banker - Other Trade Name #1: BK-0923419

Arkansas

Please note that Newrez LLC dba Shellpoint Mortgage Servicing is licensed in Arkansas and that complaints about Newrez LLC dba Shellpoint Mortgage Servicing may be submitted to the Arkansas Securities Department via the Department’s website (http://www.securities.arkansas.gov/) or toll-free (800)-981-4429.

California

Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. As required by law, you are hereby notified that a negative credit bureau report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill your credit obligation. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.

Colorado

Check the license status of your mortgage loan originator at https://dora.colorado.gov/consumer-protection-licensing.

FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE https://coag.gov/office-sections/consumer-protection/consumer-credit-unit/collection-agency-regulation/.

A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.

Hawaii

Please note that Newrez LLC dba Shellpoint Mortgage Servicing is licensed in Hawaii and that complaints about Newrez LLC dba Shellpoint Mortgage Servicing may be submitted to the Hawaii Division of Financial Institutions Department of Commerce and Consumer Affairs at the following address:

Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054 Honolulu, HI 96805
OR
dfi-nmls@dcca.hawaii.gov

Illinois

Licensed by the Illinois Division of Banking
The primary regulatory authority having jurisdiction over the residential lending activities of Shellpoint is the Federal Trade Commission. Their information is below:

Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580

Maine

Our address is 75 Beattie Place, Suite 300. Greenville, SC 29601.
Our business hours are Mon-Fri 8 a.m. to 8 p.m.

Massachusetts

NOTICE OF IMPORTANT RIGHTS

You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten (10) days unless you provide written confirmation of the request postmarked or delivered within seven (7) days of such request. You may terminate this request by writing to the collection agency.

Local address is 75 Beattie Place, Suite 300. Greenville, SC 29601. Office hours are Mon-Fri 8 a.m. to 8 p.m.

Minnesota

This collection agency is licensed by the Minnesota Department of Commerce.

Mississippi

Licensed by the Mississippi Department of Banking and Consumer Finance.

Montana

The State of Montana, Department of Administration, Division of Banking and Financial Institutions (Division), is the licensing agency of mortgage servicers. Any consumer with a comment, question, or concern should contact the Division by the means listed within this disclosure. State of Montana, Department of Administration, Division of Banking and Financial Institutions, 301 South Park, Suite 316, PO Box 200546, Helena, MT 59620-0546. Phone: (406) 841-2920. Fax: 406-841-2930. E-mail: banking@mt.gov. Website: https://banking.mt.gov/.

New Hampshire

Licensed with the New Hampshire Banking Department.

New Jersey

Licensed by the New Jersey Department of Banking and Insurance.

New York

Borrowers may file complaints about Newrez LLC dba Shellpoint Mortgage Servicing with the New York State Department of Financial Services. Borrower may obtain further information from the New York State Department of Financial Services by calling the Department’s Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov. We are required by regulation of the New York State Department of Financial Services to notify you of the following information. This information is NOT legal advice: Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. section 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to:

1. the use or threat of violence;
2. the use of obscene or profane language; and
3. repeated phone calls made with the intent to annoy, abuse, or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:

1. Supplemental security income, (SSI);
2. Social security;
3. Public assistance (welfare);
4. Spousal support, maintenance (alimony) or child support;
5. Unemployment benefits;
6. Disability benefits;
7. Worker's compensation benefits;
8. Public or private pensions;
9. Veteran's benefits;
10. Federal student loans, federal student grants, and federal work study funds; and
11. Ninety percent of your wages or salary earned in the last sixty days.

If you would like to learn more about your legal rights and options, you can consult an attorney or a legal assistance or legal aid organization.

New York City

Licensed as a Debt Collection Agency by the New York City Department of Consumer Affairs License number 1471002.

North Carolina

Newrez LLC dba Shellpoint Mortgage Servicing is regulated by the North Carolina Commissioner of Banks as Newrez LLC dba Newrez LLC dba Shellpoint Mortgage Servicing under license L-142377 (NMLS# 3013). If you have a complaint regarding the servicing of your mortgage loan, you may file that complaint with the North Carolina Commissioner of Banks:

316 W. Edenton Street
Raleigh, NC 27603
(919) 733-3016
www.NCCOB.gov.

Shellpoint Mortgage Servicing is licensed as a North Carolina Collection Agency (Permit No. 111880) by the North Carolina Department of Insurance. If you believe the loss mitigation request has been wrongly denied, you may file a complaint with the North Carolina Office of the Commissioner of Banks website, www.nccob.gov.

Pennsylvania

Licensed by the Pennsylvania Department of Banking

Texas

Attention Texas Residents:

PURSUANT TO THE REQUIREMENTS OF SECTION 157.0021 OF THE TEXAS MORTGAGE BANKER REGISTRATION AND RESIDENTIAL MORTGAGE LOAN ORIGINATOR ACT, CHAPTER 157, TEXAS FINANCE CODE, YOU ARE HEREBY NOTIFIED OF THE FOLLOWING: COMPLAINTS REGARDING A LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD BE SENT TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705.. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE BANKER RESIDENTIAL LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEB SITE AT WWW.SML.TEXAS.GOV.

Utah

As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.

Virginia

Licensed by the Virginia State Corporation Commission NMLS ID #3013 (www.nmlsconsumeraccess.org)