What we do. Shellpoint Mortgage Servicing manages (or “services”) residential mortgage loans after they are originated by mortgage lenders. On behalf of our many lender and investor clients, we collect principal, interest, and escrow payments from homeowners nationwide. Over the last few years, we have quietly grown to become America’s 15th-largest non-bank mortgage servicer.
Why Shellpoint? One of the top reasons our clients place their borrowers in our care is our long-standing reputation for collaborating with homeowners to create a positive mortgage-servicing experience. Our highly trained Customer Care team is committed to serving borrowers with respect, flexibility, and creativity. Many of our team members are homeowners themselves, with mortgages, spouses, and families. They fully understand both the benefits and the challenges of homeownership, which enables them to provide even greater levels of compassionate and caring service.
Community involvement. We have offices in Greenville, SC and Houston, TX. But our employees don’t just live in Greenville and Houston, they also serve their communities. Every year, our staff donates thousands of dollars, hundreds of pounds of supplies, and uncounted hours of volunteer service to support a wide range of community charities and projects—including the March of Dimes, the American Cancer Society, and the United Way; as well as food banks, veteran support groups, school districts, animal rescue organizations, and more.
Our mission. Our mission is to service loans with excellence and efficiency, while providing borrowers with highly responsive, efficient, and courteous service. We look forward to working with you.
Shellpoint Mortgage Servicing is proud to be a part of the Shellpoint LLC family.