facebook
Skip to nav Skip to content
REGISTER SIGN IN

In observance of the Thanksgiving holiday, our live customer service line will close early on Wednesday, November 27, at 7:00 PM EST and will remain closed on Thursday, November 28. We will return to regular business hours on Friday, November 29. Call volumes may be higher than normal on December 2-3 the following week, resulting in extended hold times. For a quicker response, please log in to your online account and use our live chat function to speak with one of our representatives.

If you’ve been affected by the recent storm, here are some steps you can take to get assistance.

Get help after the storm

Welcome to Shellpoint.

The most important part of our business is you. We want to provide the best service and support right from the start.

Servicing with Us

Our highly-trained customer support is here to help you with your mortgage servicing needs. 

Learn More
Woman communicating over virtual meeting with her laptop

Servicing Made Easy

We're here to make managing your mortgage as easy as possible. Easily download statements, make payments, and more.

Register Today
Mom and baby sitting on floor and looking at their own digital screen

Got questions? We can help.

Stay informed with featured resources and information available to you. 

Learn More
A couple cuddling with their dog and smiling

Why Us

About Shellpoint

Many of our team members are homeowners themselves, with mortgages, spouses, and families. They fully understand both the benefits and the challenges of homeownership, which enables them to provide even greater levels of compassion and caring service. 

Who We Are

Our mission is to service loans with excellence and efficiency with highly responsive and courteous service. 

What We Do

We service your mortgage loans by collecting principal, interest, and escrow payments.

Why SMS

Our goal is to collaborate with you to create a positive mortgage servicing experience.