If you’re affected by Hurricane Harvey or Hurricane Irma and need mortgage or insurance assistance we’re here to help! Please contact us at 1-800-365-7107. For insurance assistance, select Option 5 for the Insurance Department.
If you’re affected by Hurricane Harvey or Hurricane Irma and need to apply for federal disaster relief funds call to register via phone at 1-800-621-FEMA (3362) or visit www.DisasterAssistance.gov to check to see if your area has been declared for Individual Assistance.
For information on the flood claims process and steps to follow as you file and work with your adjuster and agent, please visit www.fema.gov/nfip-file-your-claim.
Shellpoint Mortgage Servicing is committed to working with each of our customers to provide the highest level of service possible.
On the right, you'll find tools to help you manage your account; you can make a payment, access your account information, obtain mortgage help or chat live with a Shellpoint Mortgage Servicing representative. You can also call your Shellpoint Mortgage Servicing Customer Care Representative.
As with all financial accounts, please be wary of scammers and other individuals who may contact you falsely claiming they are with Shellpoint Mortgage Servicing. If you are suspicious of a call or e-mail you’ve received, please don’t give out any personal information and call us directly at (800) 365-7107.
If you ever have questions or concerns about your mortgage, please don't hesitate to contact us at (800) 365-7107.
Shellpoint Mortgage Servicing is proud to be a part of the Shellpoint LLC family.