Hurricane Florence is approaching the southeastern U.S. For up-to-date information on its path, visit https://www.nhc.noaa.gov/ If you’re affected by Hurricane Florence and you need mortgage or homeowner’s insurance assistance, call us at 1-800-365-7107. For insurance assistance, select Option 5. If you need to apply for federal disaster relief, call the FEMA Helpline to register at 1-800-621-3362 / TTY 1-800-462-7585; or visit www.DisasterAssistance.gov to see if you qualify for Individual Disaster Assistance. For step-by-step instructions on filing a FEMA disaster claim—and how to work with your insurance company and their adjusters—visit www.fema.gov/nfip-file-your-claim
Shellpoint Mortgage Servicing is committed to working with each of our customers to provide the highest level of service possible.
On the right, you'll find tools to help you manage your account; you can make a payment, access your account information, obtain mortgage help or chat live with a Shellpoint Mortgage Servicing representative. You can also call your Shellpoint Mortgage Servicing Customer Care Representative.
As with all financial accounts, please be wary of scammers and other individuals who may contact you falsely claiming they are with Shellpoint Mortgage Servicing. If you are suspicious of a call or e-mail you’ve received, please don’t give out any personal information and call us directly at (800) 365-7107.
If you ever have questions or concerns about your mortgage, please don't hesitate to contact us at (800) 365-7107.
Shellpoint Mortgage Servicing is proud to be a part of the Shellpoint LLC family.