Are you affected by the California wildfires?

Throughout California, wildfires are causing extensive property damage. For up-to-date news on fire danger in your area, visit the Cal Fire website at If you or your property are affected by the fires and you need mortgage or homeowner’s insurance assistance, call us at 1-800-365-7107 (for insurance help, select Option 5). To apply for federal disaster relief, call the FEMA Helpline to register at 1-800-621-3362 / TTY 1-800-462-7585; or visit to see if you qualify for Individual Disaster Assistance. For step-by-step instructions on filing a FEMA disaster claim—and how to work with your insurance company and their adjusters—visit

Welcome to Shellpoint Mortgage Servicing Online for Homeowners.

Shellpoint Mortgage Servicing is committed to working with each of our customers to provide the highest level of service possible.

On the right, you'll find tools to help you manage your account; you can make a payment, access your account information, obtain mortgage help or chat live with a Shellpoint Mortgage Servicing representative. You can also call your Shellpoint Mortgage Servicing Customer Care Representative.

As with all financial accounts, please be wary of scammers and other individuals who may contact you falsely claiming they are with Shellpoint Mortgage Servicing. If you are suspicious of a call or e-mail you’ve received, please don’t give out any personal information and call us directly at (800) 365-7107.

  • When validating your identity on the phone we will never ask for more than the last 4 digits of your Social Security Number
  • While we may encourage you to make your payment on time, we will never pressure you to pay immediately via a credit card

If you ever have questions or concerns about your mortgage, please don't hesitate to contact us at (800) 365-7107.

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Shellpoint Mortgage Servicing is proud to be a part of the Shellpoint LLC family.

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